FAQ


1. What size should I buy?

With more detailed pictures, we recommend a size of 40x50 or larger. The bigger the size, the more detail will emerge from the picture as you complete it!

 

2. When can I expect delivery of my order? 

We keep our prices low by arranging for our diamond painting kits to be produced by order. Delivery timescales can therefore vary by product. Please allow up to 28 days from the date your order is dispatched during the coronavirus crisis. 

Most of our products are shipped directly from our supplier in China. Shipping is free across the UK, the US, Canada and Europe, and tracking services are provided. Once an item has been dispatched, you will receive a tracking number by email.

 

 

3. What should I expect upon delivery of my kit? 

Kits are well packaged to avoid any damage, and are usually rolled into a bubble tube before the outer packaging. Kits all come complete with everything that you will require to complete the project, including tools, glue, diamond painting pens and trays. 

 

4. Where can I get some help and/or advice about a product I want to order?

LiveChat is available through our website, although at peak times it can be busy. You can send any questions through to customerservice.hobbyandcraft@gmail.com, and we will be more than happy to help! 

 

5. I want to order a custom diamond painting kit but I need some help selecting/editing my image. 

We can provide editing services for custom pictures. If you send an email to customerservice.hobbyandcraft@gmail.com with your requirements, we will get back to you as soon as possible with a solution! Customs usually take between 12-28 days to be processed, produced and delivered. Further details can be found on the product page.